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Reservation Change
Do you need to cancel or change your reservation?
Contact us at the following address: customerservice@bravofly.com. We will take care of you!
Our Customer service team is always ready to help you with changes to your online reservation. For every kind of reservation change (i.e route change, date change or passengers’ name change) we will contact, inform and update the airline you chose, verifying as well any detail in order to make a new reservation or to provide you with the refund you may have right to.
Contact us up to 48 hours before the departure time by calling the customer service number at 0905 3840 065, from Monday to Friday from 9 a.m. to 6 p.m., with your reservation code at hand: we will be pleased to help you as soon as possible.
NOTE:
- if your flight is scheduled for sunday or monday, contact us by friday;
- we will not accept change requests by e-mail.
And remember: administrative charges are not applied if you have bought the BravoFly NoProblem assistance policy!
See below a synopsis with useful information about costs applied by airlines for different services.
Attention:
- costs may be charged with additional fees if the new flight has a higher price;
- if you want to cancel and/or modify your reservations you have to contact our customer service only by telephone.
| AIRLINE | CHANGE OF TIME/DATE + 10 € adm. charges - cost per route - |
CHANGE OF ROUTE + 10 € adm. charges - cost per route - |
CHANGE OF PASSENGER + 10 € adm. charges * - cost per person - |
Refund in case of cancellation by the passenger |
| Aer Arann | 25 euro | 25 euro | 40 euro | no refund |
| Air Berlin / DBA | 30 euro | 30 euro | 25 euro (the first time) |
according to the conditions provided by the airline |
| Aer Lingus | 35 euro | 35 euro | 70 euro (1) | no refund |
| BluExpress | 25 euro | 25 euro | 65 euro | no refund |
| Bmi | 45 euro | not permitted | depending on the route | according to the conditions provided by the airline |
| Bmi Baby | 30 euro | 30 euro | 48 euro | according to the conditions provided by the airline |
| CentralWings | 25 euro | 25 euro | 25 euro (if the price is > 50 euro) | no refund |
| clickair | 30 euro | 30 euro | 42 euro | no refund |
| EasyJet | 30 euro | 30 euro | 30 euro | no refund |
| FlyBe | 25 euro | 25 euro | 30 euro | according to the conditions provided by the airline |
| FlyGlobespan | 19 euro (up to 30 days before the departure) | 19 euro | 24 euro/route (up to 2 days before the departure) | 20% up to 14 days |
| Germania Express | 25 euro international 29 national in Germany |
25 euro | 25 euro | no refund |
| Germanwings | 25 euro international 29 national in Germany |
not available | 35 euro | no refund |
| Jet2 | 25 euro | not available | 25 euro | no refund |
| Meridiana (3) | 35 euro | fee adjustment | 35 euro | partial refund of taxes |
| Monarch | 32 euro | 32 euro | 32 euro | no refund |
| MyAir | 23 euro | 23 euro | 25 euro | no refund |
| Norwegian | 20 euro | 20 euro | 40 euro | according to the conditions provided by the airline |
| RyanAir | 35 euro | 35 euro | 100 euro (1) international / 120 euro national | no refund |
| SkyEurope | 40 euro | 40 euro | 50 euro (1) | no refund |
| Sterling | 40 euro | 40 euro | 40 euro | no refund |
| Thomsonfly | 25 euro | 40 euro | not available | no refund |
| Transavia | 25 euro | 25 euro | 30 euro | no refund |
| TUIfly | 25 euro international 29 national in Germany |
25 euro | 25 euro | partial refund of taxes |
| Virgin Express | 30 euro | 30 euro | 60 euro | no refund |
| Volareweb | 25 euro | not available | 30 euro | no refund |
| Vueling | 30 euro | 30 euro | 30 euro | no refund |
| WindJet (2) | 25 euro | 25 euro | 25 euro | no refund |
| Wizz | 45 euro | 45 euro | 45 euro (1) | no refund |
| ...for all others carriers | Time / Route / Passenger's name changes vary according to the fare that you have bought. | |||
NOTES:
(1) Free of adjustment fee
(2) Some promotional fare doesn't allow changes
(3) The possibility to make changes varies according to the fare purchased
* Change is permitted only if the out-going flight has not been used
If the passenger asks to cancel a booked flight not yet confirmed by the airline, or in case of variations communicated by the airline but not accepted by the passenger, BravoFly will charge € 2,5/each change plus the whole sum indicated in the final step of the payment and charged on your credit card.
Cancellations of flights already confirmed by the airline will be granted according to the refund policy applied by the airline involved.
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